Terms and conditions

 

1. Warranty is granted by The Air Station Sdn Bhd with respect to CPAPs purchased from us through theairstation.com.my or directly from The Air Station Sdn Bhd. The warranty is only applicable within Malaysia and covers purchases made through our authorized channels. 

 

2. Warranty coverage is valid period stated, beginning on the date of purchase.

 

3. During the warranty period, The Air Station Sdn Bhd shall repair and replace any parts that are found to be manufacturing defects.

 

4. The warranty shall not cover unauthorised modifications, improper storage, improper handling, internal ‘ exposure to moisture, misuse, normal wear and tear of product parts or abuse such as dropping of the CPAP.

 

5. Warranty does not extend to accessories such as mask and hose.

 

Servicing of CPAP:

 

• Customers are advised to do yearly servicing on their CPAP for optimal performance of the machine.​​​

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• Customers are advised to make a service appointment prior to drop off/ pick up of CPAP. Please call The Air Station Sdn Bhd  for an appointment.

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• Replacement unit will not be provided for servicing purposes.

 

• Replacement parts are subjected to availability, with lead time of up to 60 days.

 

Commissioning in hospital:

 

- In case of hospitalization, CPAP machines brought into hospitals for use will be subjected to individual hospital rules and regulations.

 

- Commissioning labour charges apply if commissioning is required by the hospital.

 

- One day advance notice is required for commissioning work in the hospital.

 

- Please contact The Air Station Sdn Bhd commissioning request, operating hours are from Mon to Fri, 9am - 6pm.