Returns & Refunds policy

Returns Eligibility:

Customers who have purchased CPAP equipment from The Air Station are eligible to initiate a return and refund within 14 days from the date of purchase.
This policy applies to CPAP machines, masks, tubing, and other CPAP accessories.

Return Process:

Customers must contact The Air Station’s Customer Service team via phone or email to inform them about the intention to return CPAP equipment.

Return Conditions:

All returned items are subject to inspection, which may take 2–4 days from the date of receipt.
The CPAP equipment must be in its original condition and packaging with no signs of use, damage, or wear.
All components, manuals, and accessories included in the original purchase must be returned.
CPAP masks must be returned with their original sealed packaging unopened. Due to hygiene reasons, opened mask packages cannot be returned.
Bundled sets must include all items from the package.
A 15% restocking fee will be subtracted from the original purchase price for returned items. Alternatively, customers can receive store credit for the difference.
Restocking fees do not apply to exchanges.

Refund Process:

Once the returned equipment is inspected and approved, a refund will be processed.
Refunds will be credited to the customer’s bank account. Please allow 7–14 business days for the refund to be processed and reflected.
Refund Amount: The refunded amount will be the original purchase price minus:
- GST, if tourists have already claimed GST refunds.
- Shipping costs, which are non-refundable.
Customers are responsible for return shipping expenses unless otherwise specified.

Warranty Consideration:

If the returned equipment is defective or malfunctioning due to a manufacturing issue, it will be covered under our warranty policy.
For such cases, The Air Station will offer a replacement or repair as per the warranty terms.

Exclusions:

Customized or personalized CPAP equipment is not eligible for return unless a manufacturing defect is found.
Consumable items, such as filters, cushions, and humidifier chambers, are non-returnable.

Customer Satisfaction:

At The Air Station, your satisfaction is our top priority. If you experience any issues with the CPAP equipment, please contact our Customer Care team. We will do our best to resolve your concerns promptly and provide appropriate solutions.